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Managed store reliability

Agency Reliability Partner

Diagnostic infrastructure and senior escalation support for agencies managing WooCommerce estates.

StartFrom £3,500 onboarding
OngoingFrom £2,000/month
ResponseAgency escalation route with agreed store and severity limits
CoveragePriced by approved store count

The outcome

Clear ownership, with a defined boundary.

Agencies needing repeatable multi-store oversight and expert overflow capacity.

  • Multi-store reliability snapshots
  • White-labelled executive reports
  • Portfolio compatibility reviews
  • Priority conflict investigations
  • Optional overflow engineering

Operating model

Exactly what the recurring relationship contains.

Review cadence
Monthly portfolio cycle
Reserved capacity
Reserved hours and store count defined in proposal
Meetings
Monthly portfolio review
Reports
Portfolio risk and intervention report
Monitoring
Approved stores and agreed critical paths
Recommendations
Evidence-ranked actions with owner, impact, risk and next decision.
Escalation
Severity route through the named agency contact
Additional projects
Quoted per client or portfolio programme

How engagement works

Assess. Agree. Stabilise. Verify.

  1. 01
    Initial assessment

    Describe the store, commercial risk and what changed. No passwords in the enquiry.

  2. 02
    Scope and access plan

    We confirm outcomes, exclusions, response standards, safe access and the exact price.

  3. 03
    Baseline and delivery

    We back up, work staging-first where possible and govern every material change.

  4. 04
    Verification and ownership

    You receive the result, open risks and next actions. Ongoing plans continue on the agreed cadence.

Service boundaries

Ownership without “unlimited support”.

Unlimited client stores

Direct client support unless agreed

Transfer of agency liability

Unscoped development

Third-party licences, hosting and emergency work are quoted when outside the signed scope.

Recommended next step

Build the reliability baseline before the next failure.

Submitting a request does not start billing. We confirm fit, scope and access before invoicing or touching a live store.

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When the operation outgrows this packageCommerce Operations PartnerSee the upgrade path →