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Managed store reliability

Store Care

A dependable maintenance and reliability layer for the systems that keep one store selling.

StartFrom £1,500 onboarding
OngoingFrom £750/month
ResponseBusiness-hours acknowledgement within 1 business day
Coverage1 store

The outcome

Clear ownership, with a defined boundary.

Established owner-led stores that need controlled updates, routine checks and an accountable technical contact.

  • Reliability baseline and dependency record
  • Monthly checkout, email and scheduled-action review
  • Controlled updates for the agreed plugin set
  • Monthly Store Reliability Report
  • Prioritised recommendations before problems become projects

Operating model

Exactly what the recurring relationship contains.

Review cadence
Monthly operating cycle
Reserved capacity
3 engineering hours for minor fixes and approved maintenance
Meetings
Quarterly 45-minute reliability review
Reports
Monthly reliability report with decisions and open risk
Monitoring
Scheduled monthly revenue-path and system checks
Recommendations
Evidence-ranked actions with owner, impact, risk and next decision.
Escalation
Urgent incidents enter a separately approved recovery scope
Additional projects
Estimated and approved before using project capacity

How engagement works

Assess. Agree. Stabilise. Verify.

  1. 01
    Initial assessment

    Describe the store, commercial risk and what changed. No passwords in the enquiry.

  2. 02
    Scope and access plan

    We confirm outcomes, exclusions, response standards, safe access and the exact price.

  3. 03
    Baseline and delivery

    We back up, work staging-first where possible and govern every material change.

  4. 04
    Verification and ownership

    You receive the result, open risks and next actions. Ongoing plans continue on the agreed cadence.

Service boundaries

Ownership without “unlimited support”.

Major features, redesigns or migrations

Out-of-hours incident cover

Hosting ownership unless contracted

Unused capacity does not roll over

Third-party licences, hosting and emergency work are quoted when outside the signed scope.

Recommended next step

Build the reliability baseline before the next failure.

Submitting a request does not start billing. We confirm fit, scope and access before invoicing or touching a live store.

Request onboarding →
When the operation outgrows this packageGrowth & ReliabilitySee the upgrade path →