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WooCommerce problem guide

WooCommerce order emails not sending

First confirm whether the order reached the email trigger, then separate WordPress mail from deliverability.

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REVENUE PATHJourney monitored
FixMyStorefront / Live viewPurchase flow
ProductVerifiedConnected
CheckoutReviewingConnected
PaymentConnectedConnected
OrderConfirmedConnected
Evidence→Priority→Action→Verified

What this can look like

  • Customers receive no order email
  • Admin notifications stopped
  • Only certain email domains fail

Safe checks before changing live

  1. 1Confirm the affected WooCommerce email is enabled
  2. 2Check the order status that should trigger it
  3. 3Run a logged mail-transport test

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