FIXMYSTOREFRONT

WooCommerce problem guide

WooCommerce orders stuck in Pending payment

Determine whether the payment was captured and the store missed the asynchronous status update.

REVENUE PATHJourney monitored
FixMyStorefront / Live viewPurchase flow
ProductVerifiedConnected
CheckoutReviewingConnected
PaymentConnectedConnected
OrderConfirmedConnected
EvidencePriorityActionVerified

What this can look like

  • Provider shows payment but WooCommerce does not
  • Customers retry and create duplicates
  • Orders never reach Processing

Safe checks before changing live

  1. 1Compare one redacted order timestamp with the provider event
  2. 2Inspect webhook or callback delivery status
  3. 3Preserve gateway logs before retrying

Need hands-on help?

Payment Gateway Rescue

Focused WooCommerce gateway diagnosis for Stripe, PayPal and eligibility or callback problems.

From $2,000fixed scopeRequest this rescue →