No account required. Understand the likely issue and safest first action.
Diagnose the store →A clear commercial ladder
Pay for ownership at the level your store needs.
Free diagnosis first. Focused recovery when one problem is enough. Ongoing care only when the store has recurring reliability or operational risk.
No unlimited support.
Every agreement states store count, response target, included change allowance, emergency rules, third-party costs, hosting responsibility, exclusions, renewal and cancellation terms.
Focused recovery1 production store
Store Recovery
Find the failure, restore the agreed revenue path and leave evidence that the repair is safe.
From £1,500
Built forA merchant with an active checkout, payment, shipping, email, feed or plugin failure.
- Evidence-led root-cause investigation
- Revenue-path and conflict testing
- Written repair decision and risk record
- Backup, rollback and production verification
- Cadence
- Bounded incident engagement
- Capacity
- The diagnosed incident and approved repair only
- Response
- Triage within 1 business day; emergency windows quoted separately
Managed service1 store
Store Care
A dependable maintenance and reliability layer for the systems that keep one store selling.
From £1,500 onboardingthen From £750/month
Built forEstablished owner-led stores that need controlled updates, routine checks and an accountable technical contact.
- Reliability baseline and dependency record
- Monthly checkout, email and scheduled-action review
- Controlled updates for the agreed plugin set
- Monthly Store Reliability Report
- Cadence
- Monthly operating cycle
- Capacity
- 3 engineering hours for minor fixes and approved maintenance
- Response
- Business-hours acknowledgement within 1 business day
Managed serviceRecommended for growing stores
Growth & Reliability
Protect revenue while improving speed, measurement, product data and conversion foundations.
From £3,500 onboardingthen From £1,500/month
Built forRevenue-generating stores investing in acquisition, feeds, analytics and integrations.
- Weekly revenue-path reliability checks
- Performance and Core Web Vitals programme
- Feed, schema and catalogue oversight
- Analytics and conversion verification
- Cadence
- Weekly checks, monthly delivery, quarterly planning
- Capacity
- 8+ reserved engineering hours per month by proposal
- Response
- Priority business-hours acknowledgement within 4 hours
Managed serviceDefined commerce operation
Commerce Operations Partner
Named technical and operational ownership for revenue-critical WooCommerce systems and workflows.
Paid discovery from £5,000then From £3,500/month
Built forHigh-volume, multi-supplier, multi-channel or bespoke fulfilment operations.
- Dependency, workflow and revenue-path mapping
- Supplier, fulfilment and order-state governance
- Named ownership and incident coordination
- Monthly operating and quarterly executive reviews
- Cadence
- Continuous operating cycle with 90-day plans
- Capacity
- Reserved monthly capacity agreed after discovery
- Response
- Contracted response matrix and named incident route
Quick comparison
The smallest capable package wins.
PackageCadenceChange allowanceBest fit
Store RecoveryOne-offOne defined incident and its agreed repair scopeA merchant with an active checkout, payment, shipping, email, feed or plugin failure.
Store CareMonthlyUp to 3 hours of minor corrective work each monthEstablished owner-led stores that need controlled updates, routine checks and an accountable technical contact.
Growth & ReliabilityMonthlyA defined monthly engineering block, starting at 8 hoursRevenue-generating stores investing in acquisition, feeds, analytics and integrations.
Commerce Operations PartnerMonthlyReserved engineering capacity defined around the operationHigh-volume, multi-supplier, multi-channel or bespoke fulfilment operations.